Challenge:
Software teams manually triaged support tickets, tracked feature requests, and generated usage reports.
AI Solution:
AI automation workflows using AI-powered ticket classification, analytics pipelines, and reporting automation to:
- Categorize and prioritize support requests
- Route tickets to the right teams
- Generate product usage insights automatically
Estimated Cost Savings:
$60,000–$150,000 annually
Project Timeline:
4–7 weeks (Based on support triage automation and internal reporting efficiency)
Results:
- Faster issue resolution
- Improved customer support experience
- Better product decision-making
About the Client:
Our client is a small Canadian software development firm that designs and builds custom software solutions for businesses, helping them improve operations, streamline processes, and achieve digital goals.
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