Plans

DIGITAL EMPLOYEE CAPABILITY LADDER

The Digital Employee Capability Ladder defines how much responsibility automation takes on in your business. Each level represents a step up — from handling simple tasks to managing complete workflows and escalating to humans only when needed. This lets you start small, scale intelligently, and deliver immediate, measurable value without adding staff.

AI ASSISTANT

AI ASSISTANT
  • Responds to customer inquiries automatically
  • Categorizes and summarizes emails or form submissions
  • Routes messages to the right place
  • Drafts basic replies using AI
Your inbox stops being a bottleneck

Operations Manager

Operations Manager
  • Updates CRMs, spreadsheets, and databases
  • Schedules appointments and sends follow-ups
  • Creates internal notes and summaries
  • Keeps systems in sync
Work moves forward without someone pushing it

Digital Team Member

Digital Team Member
  • AI-driven decision routing (who needs to see what, and when)
  • Alerts humans only when judgment is required
  • Handles multi-step processes
  • scale operations without need to hire additional staff
Your team focuses on high-value work
ROI
//360netsolutions.com/files/2026/01/Digital-Employee-Operating-Model.png

Digital Employees are AI-powered systems designed to perform repeatable knowledge and process-driven tasks across business functions. They handle workflows, interact directly with enterprise systems, and make decisions within defined rules, permissions, and escalation paths—allowing organizations to scale administrative, support, and knowledge work without increasing headcount.

AI Automation Solutions

Intelligent Automation. Integrated by Design.

We design and implement AI-driven automation that operates inside your existing systems, workflows, and controls. Our focus is not isolated AI tools—but integrated automation that executes tasks, makes decisions within defined boundaries, and escalates appropriately when human oversight is required.

Where Agentic AI Fits

Agentic AI extends automation by introducing goal-driven behavior. Instead of executing predefined steps, agentic systems can evaluate context, choose actions, and adapt execution paths within defined constraints.

This allows automation to move beyond task execution into managed autonomy.

11634

INCREASE CONVERSIONS

Automated lead handling can increase conversion rates by 10–30%
11631

REDUCE ERRORS

Companies using workflow automation report error reductions of up to 90% in repetitive processes
11629

REDUCE WORKLOAD

Businesses that automate routine tasks can reduce administrative workload by up to 30–50%
11635

REDUCE HEADCOUNT

AI-driven automation can reduce the need for additional headcount by approximately 25–35% as operations scale.
Posts
TECH TRENDS

EXPERT INSIGHTS

Posts
Please do not copy text