Challenge:
Dealerships manually processed service requests, customer inquiries, and follow-ups, leading to delays and missed opportunities.
AI Solution:
Implemented an AI automation workflow using Zapier, AI-powered CRM routing, and natural language processing (NLP) to:
- Auto-assign service requests to the right department
- Send confirmation emails and follow-ups
- Update inventory and service logs automatically
Estimated Cost Savings:
$40,000–$90,000 annually
Project Timeline:
3–5 weeks (Based on reduced admin hours, faster service intake, fewer missed follow-ups)
Results:
- 60% reduction in manual admin work
- Faster service response times
- Improved customer satisfaction
About the Client:
Our client is the Canadian division of a global automotive manufacturer of cars, trucks, and SUVs. The company designs, produces, and distributes vehicles across Canada, serving both retail customers and commercial fleets with a focus on quality, innovation, and reliability. This service was provided to two of the client’s dealerships in Ontario, Canada.
